Question 1

How fast does your support team respond?

Accepted Answer

Our support team responds to all inquiries within one business hour during standard hours (Mon–Fri, 8am–8pm ET). Urgent system-down issues are triaged immediately, 24/7, through your priority support channel.

Question 2

How do I report an issue with my AI receptionist or intake system?

Accepted Answer

Use the support contact form on this page and select 'Technical Issue' as the topic. Include a short description of what happened and the best number to reach you. A specialist will review your system and respond directly.

Question 3

Can I change my business hours, scripts, or booking rules after launch?

Accepted Answer

Yes. Submit a change request through the support form and our team will update your configuration. Most routine changes (hours, scripts, intake questions) are live within 24 hours.

Question 4

How do I stop or pause SMS messages?

Accepted Answer

You can reply STOP to any SMS message from Apex Astra Solutions LLC to unsubscribe from marketing messages, or HELP for assistance. You can also request a full pause through this support form. Transactional messages you explicitly request (like booking confirmations) are unaffected.

Question 5

What happens to my data when I cancel?

Accepted Answer

Your data remains yours. On cancellation we export your contacts, pipeline, and message history and securely transfer them to you. Account data is then purged in accordance with our Privacy Policy retention schedule.

Question 6

Do you offer billing support and invoice copies?

Accepted Answer

Yes. Select 'Billing Question' in the form and tell us what you need — past invoices, payment method updates, or plan changes. Our billing team responds within one business hour.

Question 7

Is there a dedicated account manager?

Accepted Answer

Every client is assigned a senior strategist as their primary point of contact. For day-to-day technical issues, this support team is your fastest path to resolution.

Question 8

Can I escalate an urgent issue?

Accepted Answer

Absolutely. Mark your request as 'Urgent' in the form, or call the priority line provided in your onboarding welcome packet. Urgent issues bypass the queue and are handled immediately.

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